GENERAL SHIPPING INFORMATION

We offer the following shipping methods:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• Federal Express (FEDEX)

Delivery times are estimates and are not guaranteed fixed shipping delivery schedules. Your placement in the order system and shipping volume should all be factored in when considering your delivery time. (During peak periods, Holidays, and major events shipping times add up to one extra week shipping time for the Holiday Rush !). We will not offer freight reimbursement for late delivery by any carrier anywhere in the world in any circumstance.

We at Metadownload are working harder each and every day to bring you the best possible customer service. To do this, if there are any miscalculations or wrong freight amounts, we will change them accordingly to expedite your order. United States Postal Services (USPS) ships Monday through Saturday for all orders. When considering your shipping time, do not forget you could receive your orders on Saturday as a possible date of receipt of an order. UPS orders are shipped Monday - Friday using normal shipping methods that are considered standard business shipping days.

Holiday Shipping Information During peak periods, Holidays, and major release events, delivery dates may be delayed due to customer volume.

Orders placed online where the address and customer information has been supplied by the customer is the only address we have to ship to. In the event a wrong or incorrect address is supplied when placing an order, an additional shipping charge may be applied to your account if the product comes back to us and needs re-shipping.

Important Shipping Information

• All Priority Mail shipments will be considered lost if they have not arrived after 10 business days via USPS, and all First Class packages considered lost if they have not not arrived after 21 business days. If delivery or signature confirmations show the package is delivered you will be required to work with your local carrier to determine the package whereabouts. If you have purchased insurance from us we will reship all packages which have not arrived after 10 business days for FedEx Ground, Airborne and USPS Priority mail and after 21 days for First Class mail.
• FedEx will not deliver to a P.O. Box - please indicate a shipping address and phone number.
• We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient. Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery if such charges are billed to us.
• FedEx requires a signiture for all deliveries and will not leave a package without one. Shipments will be delivered to the address provided and need to be signed.
• We do our best to get your shipments to you in time. But once the package is delivered to USPS, UPS or FEDEX it is out of our control. Please follow up with the respective shipping company method to track your order. We will not be responsible for late deliveries or lags in delivery due to USPS, UPS or FEDEX slowness and no refunds will be given in these situations. There will be no exceptions to this policy!
• Shipping department at Metadownload may elect to switch carrier and adjust your shipping cost without notice.